Whether you are just getting started with customer advocacy, or you are charting a course for where to take your more mature practice, the Customer Advocacy In Practice Workshop and Certification series by Captivate Collective provides practitioners of all experience levels with actionable ideas, real-world examples and expert insights to take your program or portfolio to the next level. Built on Captivate’s latest Customer Advocacy Maturity Model framework, the CAP Cert series features three distinct learning modules:
Module 1: Business Impact
Module 2: Advocate Experience
Module 3: Program Execution
Captivate is thrilled to present CAP Cert Module 1: Business Impact at CustomerX Con 2022. The Business Impact module focuses on best practices to up-level your approach in three key areas of advocacy maturity: Advocacy Outcomes, Advocate Program or Portfolio Brand, and Internal Alignment.
As you’ve come to expect from the Captivate team, this day of learning will be anything but ordinary. No self-paced, online sessions. No pricey exam fees. Hosted in a stunning event space surrounded by oak wine barrels at City Winery in Boston, this intimate educational experience will be wine-themed and feature suggested “learning pairings” for building your CustomerX Con conference agenda. And, to make the day just that little bit extra, you’re invited to stay a while longer, unwind with some new friends, and take part in a sommelier-led wine tasting.
Pricing: $350 (price includes certification training, exam, catered lunch and wine tasting)