Advocacy Programs Project Coordinator

Customer Success
Remote (Canada/US)

ABout us

Captivate Collective is a specialized customer advocacy agency start-up hyper-focused on helping organizations accelerate growth with bold engagement strategies that engage customers at all stages of their journey - from acquisition to advocacy.

Drawing on the extraordinary breadth and depth of expertise of our founding team, Captivate’s currency is its dual reputation for far-reaching impact in the B2B customer advocacy thought leader space and over 10 years of hands-on practitioner experience. With an impressive global client roster spanning the Fortune 100 to SMBs, Captivate is growing rapidly while continuing to blaze new trails in the art and science of customer engagement programs.

The Position

As an Advocacy Programs Project Coordinator, you will keep our large client projects on-task and top quality. The ideal candidate is highly organized and motivated. They thrive in a fast-paced environment, are quick on their feet, and are a “make things happen” kind of person. They are obsessed with managing multiple projects and deadlines and find joy in solving how to get it all done and resourced on time. They have a deep curiosity, strong listening skills, empathy, and ability to get things done in a collaborative, small-team environment. They have a generous mindset that supports team members and clients and wants to see others around them succeed. And most importantly, they are a collaborator who wants to help design and define processes that help Captivate stay on top of our game and make an impact within the organization.

Your Responsibilities

  • Coordinate project schedules, resources, and information
  • Primary liaison with clients to identify and clearly define project requirements, scope and objectives
  • Ensure that clients’ needs are met as the project evolves
  • Create project plans and break down projects into doable actions and timeframes
  • Monitor project progress and handle any issues that arise
  • Serve as primary point of contact and communicate project status and updates to all participants and stakeholders
  • Use tools to monitor project hours, plans and expenditures
  • Create and maintain comprehensive project documentation, plans and reports

Your Qualifications

  • Proven work experience as a project coordinator or similar role
  • Experience in project management, from conception to completion
  • Experience working in or with B2B organizations
  • Strong organizational skills, including multitasking and time management
  • Client-facing and teamwork skills

Bonus skills

  • Hands-on experience with Asana (or other project management tools)
  • Familiarity with Hubspot, Slack, and G-Suite
  • Developing copywriting and creative design skills
  • Familiar with (and love) the field of customer advocacy, have prior experience with marketing programs or have previously worked at an agency

What we're offering

  • Flexible remote working environment - get the job done in the time and place that works best for you
  • Autonomy and trust - we’ll give you what you need to succeed and the freedom to do it
  • Macbook Air - yours to keep after one year
  • Three weeks of annual paid vacation
  • Summer Fridays - long weekends rock! Get bi-weekly Fridays off during specific summer months
  • In-house professional development and mentorship from leading customer advocacy experts

What we're paying

$60k - $70k CAD (dependent on experience)
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